Shipping Policy

Last updated: September 19, 2026

This policy explains how SharkNails, operated by MONROE GOODS, prepares, ships and delivers your order, how long it takes and what happens when something goes wrong on the way.

1. Order processing

Orders are prepared and handed to the carrier within 1 to 2 business days of payment. Business days are Monday to Friday, excluding public holidays.

Orders placed after 2:00 PM (Eastern Time), on a weekend or on a holiday start processing on the next business day. During launches, sales and holiday peaks, processing can take one or two days longer, and we say so on the website when that happens.

2. Delivery times

Once shipped, standard delivery takes 5 to 9 business days. Your total wait is the processing time plus the delivery time, so most orders arrive within 6 to 11 business days of being placed.

These are estimates, not guarantees. Customs checks, carrier backlogs, extreme weather and incorrect addresses can add time, and none of these are within our control.

3. Shipping rates

Shipping is calculated at checkout before you pay, based on your destination and the size of your order. The exact amount is always shown on the checkout page, so you never pay a charge you did not see first.

When a free shipping threshold or promotion is active, it is applied automatically at checkout. If a later refund brings your order below the free shipping threshold, the shipping cost we absorbed may be deducted from the refund.

4. Tracking your order

As soon as your parcel leaves our warehouse, we email you a tracking link. Tracking can take up to 48 hours to show its first scan, because the carrier only updates the system after the parcel is processed at their depot.

If your tracking has not moved for more than 7 business days, email support@sharknails.com with your order number and we will open an investigation with the carrier.

If the confirmation email did not arrive, check your spam and promotions folders first, then contact us and we will resend it.

5. Shipping addresses

You are responsible for entering a complete and correct delivery address. Please check the street number, apartment or suite, city and ZIP code before you pay.

If you spot a mistake, email us immediately. We can usually correct the address while the order is still being prepared, but once the parcel has been handed to the carrier the address can no longer be changed. A parcel returned to us because of an incorrect address is refunded for the products only, not for the shipping.

6. Split shipments

Orders with several items may arrive in more than one parcel, on different days, at no extra cost to you. When that happens, you receive a separate tracking link for each parcel. If part of your order has arrived and the rest has not moved after 7 business days, contact us.

7. Duties, taxes and customs

For international deliveries, any import duties, taxes or customs handling fees charged by the destination country are the responsibility of the customer and are not included in the price you paid at checkout.

Customs authorities may open a parcel for inspection, which can delay delivery. If a parcel is returned to us because duties were not paid or it was refused at customs, we refund the products once it reaches us, minus any shipping and return costs charged to us by the carrier.

8. Lost parcels

A parcel is treated as lost when tracking shows no movement for 20 business days after shipping. When that is confirmed, you choose between a free replacement or a full refund, at no cost to you.

9. Parcels marked delivered but not received

If tracking says delivered and you cannot find the parcel, please:

1. Check around the property, including with neighbours, a doorman or a building reception;
2. Check for a card from the carrier, in case it is waiting at a local pickup point;
3. Wait 48 hours, as parcels are sometimes scanned as delivered slightly ahead of the actual drop-off.

If it still has not appeared, contact us within 7 days of the delivery scan and we will open a claim with the carrier.

10. Damaged parcels

If the outer box arrives crushed, wet or opened, photograph it before unpacking and send us the photos along with photos of the products inside. This makes the carrier claim much faster and lets us replace your items at no cost. See our Refund Policy for what happens next.

11. Contact

For any question about shipping or delivery, write to support@sharknails.com with your order number. We reply within 24 hours on business days.

SharkNails is a trading name of MONROE GOODS, 12510 Deer Creek Dr, North Royalton, Ohio 44133, United States.