Refund policy

Refund Policy

Last updated: September 19, 2026

At SharkNails, operated by MONROE GOODS, we want you to love what arrives at your door. If something is not right, this policy explains exactly how returns, refunds and replacements work, and what we need from you to process them quickly.

1. Return window

You have 30 days from the delivery date to request a return, except where your local consumer law gives you a longer right. Requests made after 30 days cannot be accepted.

To start a return, email support@sharknails.com with your order number and the reason for the return. Do not ship anything back before we reply. Parcels sent without a return authorization cannot be traced to your order and cannot be refunded.

2. Condition of returned items

To be eligible for a refund, an item must be:

  • Unused, unopened and still sealed in its original packaging;
  • Complete, including sizing tabs, glue, files, wipes and any free gift that came with it;
  • In resalable condition, with no damage to the box or blister pack.

3. Items that cannot be returned

For hygiene and safety reasons, the following cannot be returned once opened or used:

  • Press-on nail sets where the seal has been broken or any tip has been applied;
  • Nail polish, gel polish, base coats and top coats that have been opened;
  • Nail glue, adhesive tabs and cuticle oil;
  • Files, buffers and any tool that has touched the nail;
  • Items marked as final sale or bought with a clearance discount;
  • Gift cards.

This exclusion does not apply when the product is faulty, damaged in transit or not what you ordered. In those cases, see section 4.

4. Damaged, faulty or incorrect items

If your order arrives broken, leaking, incomplete, or in the wrong shade or size, contact us within 7 days of delivery and attach clear photos of the product and the shipping box.

Once we confirm the issue, you choose between:

  1. A free replacement, shipped at our cost; or
  2. A full refund, including the original shipping you paid.

In these cases you will normally not need to send the item back. If a return is required, we pay the return shipping and send you a prepaid label.

5. Who pays for return shipping

  • Change of mind: you pay the return shipping, and the original shipping charge is not refunded.
  • Our error, or a damaged or faulty product: we pay, and you are refunded in full.

We recommend using a tracked service for change-of-mind returns. Until the parcel reaches us, it remains your responsibility, and we cannot refund a return that is lost on the way back.

6. How to return an item

  1. Email support@sharknails.com with your order number, the items you want to return and the reason.
  2. Wait for our reply. We will confirm eligibility and send you the return address and a return reference.
  3. Pack the items securely in their original packaging and write the return reference on the outside of the parcel.
  4. Ship the parcel and send us the tracking number.

Please do not send returns to our registered business address unless we tell you to. It is an office address and parcels delivered there without authorization may be refused.

7. Refund processing and timing

Once your return reaches us, we inspect it within 3 business days and email you the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days.

The exact moment the money appears in your account depends on your bank or card issuer and is outside our control. If more than 15 business days have passed since we confirmed your refund and nothing has arrived, contact your bank first, then write to us and we will send you the transaction reference.

8. Partial refunds

We may issue a partial refund when a returned item comes back with signs of use, with missing parts or accessories, or with packaging damaged beyond what normal opening would cause. We will always tell you the amount and the reason before processing it.

9. Exchanges

We do not process direct exchanges. If you want a different shade, length or size, request a refund for the original item under this policy and place a new order. This is faster than an exchange and guarantees the new item is reserved for you.

10. Order cancellations

You can cancel an order at no cost while it is still being prepared. Email us as soon as possible with your order number. Once the order has been handed to the carrier it can no longer be cancelled, and you will need to follow the return process above.

11. Failed deliveries and refused parcels

If a parcel is returned to us because the address was incomplete, nobody collected it from the carrier, or delivery was refused, we will refund the products once the parcel reaches us. The original shipping charge and any return costs charged by the carrier are not refundable in that case.

12. Your statutory rights

Nothing in this policy limits the rights you have under the consumer protection law that applies where you live, including any right to reject faulty goods or any longer cancellation period. Where your local law gives you more, your local law wins.

13. Contact

All return and refund requests go to support@sharknails.com. We reply within 24 hours on business days.

SharkNails is a trading name of MONROE GOODS, 12510 Deer Creek Dr, North Royalton, Ohio 44133, United States.